Terms & Conditions

Welcome to Protogel ("we", "us", "our", "the Platform"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and Protogel, governing all access to and use of the website located at https://protogel.cam and all associated services, features, games, and functionalities offered thereon.

By accessing, registering on, or using any part of the Protogel platform, you unconditionally accept and agree to be bound by these Terms, together with our Privacy Policy and our Responsible Gambling Policy, all of which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Platform. Continued use of the Platform following the publication of updated Terms shall constitute your acceptance of such updates.

For the purposes of these Terms, the following definitions shall apply:

To register and maintain an account on Protogel, you must meet all of the following eligibility criteria at the time of registration and at all times during which your account remains active:

• You are 21 years of age or older;
• You are a natural person and not a corporation, partnership, trust, or other legal entity;
• You are accessing the Platform from a jurisdiction where online gaming is not prohibited by applicable law;
• You are not acting on behalf of any other person or entity when using the Platform;
• You have not previously had an account suspended or terminated by Protogel for breach of these Terms;
• You are not a current employee, contractor, director, officer, or agent of Protogel, nor a close family member of any such person;
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.

Each individual is permitted to hold only one (1) account on the Protogel platform. The creation of multiple accounts — whether under the same identity, different names, or using different payment methods — is a material breach of these Terms and will result in all associated accounts being suspended and balances forfeited.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid email address. You accept responsibility for maintaining the accuracy of this information and must promptly update your account details if any information changes.

Protogel reserves the right to request supporting documentation to verify the information provided at registration, including:

• A valid Malaysian identity document (MyKad, Passport, or Driver's Licence);
• Proof of residential address (utility bill or bank statement issued within the last 3 months);
• Proof of payment method ownership where applicable.

Accounts that fail to complete verification within a reasonable timeframe may have withdrawals suspended until verification is completed.

All transactions on the Protogel platform are denominated in Malaysian Ringgit (MYR). Protogel does not charge fees for deposits made via supported payment methods; however, your bank or payment provider may apply their own charges, for which Protogel accepts no liability.

The following payment methods are currently supported for deposits:

• FPX (Financial Process Exchange) — real-time bank transfer via participating Malaysian banks;
• DuitNow — instant bank transfer via the DuitNow interbank network;
• Touch'n Go eWallet — digital wallet deposits;
• Boost — digital wallet deposits;
• GrabPay — digital wallet deposits;
• Direct bank transfers from Maybank, CIMB, Public Bank, and Hong Leong Bank;
• Cryptocurrency deposits (BTC, ETH, USDT TRC-20, LTC) at current exchange rates.

Protogel reserves the right to modify, add, or remove supported payment methods at any time without prior notice. You must only use payment methods in your own name; third-party payment methods are prohibited. Any deposit identified as originating from a third party may be reversed and the account suspended pending investigation.

Withdrawal requests submitted by verified accounts are processed within 5 minutes under normal operating conditions. Withdrawals can only be made to payment methods previously used for deposits on the same account, subject to applicable method availability.

The following conditions must be met before a withdrawal can be processed:

• Your account has successfully completed KYC verification;
• Any applicable wagering requirements on active bonuses have been fully satisfied;
• No outstanding compliance, fraud, or security flags are attached to your account;
• The withdrawal amount meets the minimum withdrawal threshold applicable to your chosen method.

Protogel reserves the right to carry out additional verification checks on withdrawal requests and may request further documentation before releasing funds. This is a standard anti-fraud control and does not imply any wrongdoing on the part of the User.

In the event that a withdrawal is declined, the funds will be returned to your account balance and you will be notified of the reason for the decline via email or live chat.

Protogel may from time to time offer welcome bonuses, reload bonuses, cashback promotions, birthday bonuses, referral bonuses, VIP tier rewards, and other promotional incentives ("Bonuses"). The following general conditions apply to all Bonuses unless a specific promotion's terms state otherwise:

• Each User is entitled to claim each promotional offer only once, unless explicitly stated otherwise;
• Bonuses must be claimed within the validity period stated in the specific promotion;
• Wagering requirements must be met within the stated validity window; failure to do so will result in the forfeiture of the bonus and any winnings derived therefrom;
• Protogel reserves the right to modify or withdraw any promotion at any time;
• In the event of a dispute regarding Bonus interpretation, Protogel's decision shall be final;
• Bonus funds cannot be withdrawn directly — they must first be converted to withdrawable real-money funds by satisfying wagering requirements.

All bets and wagers placed on the Protogel platform are subject to the following general rules:

• All bets are final once confirmed. Protogel does not accept cancellations of bets after placement except in circumstances outside our control (e.g., event cancellation, clear technical error);
• In the event of a manifest pricing error, Protogel reserves the right to void bets placed at clearly incorrect odds and re-settle at the correct price;
• Sports bets are settled in accordance with the official result as declared by the relevant sporting authority. Results from unofficial sources will not be accepted;
• For Live (in-play) betting markets, bets accepted after the relevant event or market has concluded will be void;
• Mix Parlay bets require all individual selections to win for the parlay to pay out. A single voided selection reduces the parlay leg count accordingly;
• Maximum bet limits apply per game, market, and account. These may be adjusted by Protogel at any time based on risk management requirements;
• Casino game and slot outcomes are determined by certified Random Number Generator (RNG) systems. All results are independently fair and are not subject to manual adjustment.

The following conduct is strictly prohibited on the Protogel platform. Any User found to have engaged in any of the following activities will have their account immediately suspended and may be reported to the relevant authorities:

• Multiple Accounts: Creating, accessing, or operating more than one account, whether under the same or a different identity;
• Fraudulent Deposits: Making deposits using payment methods not belonging to you, including stolen or unauthorised card or wallet credentials;
• Bonus Abuse: Systematically exploiting bonuses in ways not consistent with normal recreational gaming, including using coordinated networks of accounts to farm promotional credits;
• Collusion: Coordinating with other players to manipulate the outcome of casino table games or sportsbook markets;
• Automated Betting: Using bots, scripts, macros, or any automated betting software to place bets or interact with the Platform;
• Money Laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity, or to conceal the origin of such funds;
• Chargebacks: Initiating fraudulent chargeback requests with your bank or payment provider in respect of legitimate deposits;
• Impersonation: Creating an account in the name of or on behalf of another person without their explicit consent.

Protogel is committed to promoting responsible gambling. Gambling is intended to be a form of entertainment, and we recognise our responsibility to assist players who may experience difficulty maintaining control of their gaming activity.

The following responsible gambling tools are available to all registered Users at no charge:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account. Reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period;
• Session Limits: Configure maximum session durations with automatic logout after the set time has elapsed;
• Reality Check Reminders: Receive periodic notifications of your session duration at intervals you define;
• Cooling-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days;
• Self-Exclusion: Request a permanent or long-term exclusion from the Platform. Self-exclusions are processed immediately and cannot be reversed during the exclusion period.

Users who wish to discuss responsible gambling concerns or request any of the above tools should contact our support team at [email protected] or via 24/7 live chat. Full information on our responsible gambling approach is available on the Responsible Gambling page.

Protogel reserves the right, at its sole discretion, to suspend, restrict, or permanently close any User account under the following circumstances:

• Breach of any provision of these Terms;
• Providing false, inaccurate, or misleading information at registration or during KYC;
• Engaging in any prohibited conduct as defined in Section 9;
• Failure to complete KYC verification within a reasonable timeframe as requested;
• Reasonable suspicion of fraud, money laundering, or other illegal activity;
• A court order or instruction from a regulatory or law enforcement authority requiring us to do so;
• Extended period of account inactivity (defined as 12 consecutive months without login).

Users who voluntarily wish to close their account may do so by contacting the support team at any time. Upon closure, any real-money balance remaining after the deduction of applicable bonus funds subject to incomplete wagering requirements will be returned to the User's verified payment method.

To the fullest extent permitted by applicable law, Protogel, its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of winnings resulting from technical failures, server downtime, or network interruptions;
• Delays in payment processing caused by third-party payment providers, including FPX, DuitNow, or banking institutions;
• Loss arising from your failure to secure your account credentials;
• Any financial loss arising from gambling activity conducted on the Platform;
• Interruption, suspension, or modification of the Platform for maintenance or regulatory purposes.

The Platform is provided on an "as is" and "as available" basis. Protogel makes no warranty that the Platform will be uninterrupted, error-free, or free of harmful components. Protogel's aggregate liability to any User in connection with these Terms shall not exceed the total deposits made by that User in the 30-day period immediately preceding the relevant claim.

All content on the Protogel platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, game interfaces, and compiled code — is the exclusive property of Protogel or its licensed content providers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. You may not:

• Copy, reproduce, distribute, publish, or transmit any Platform content without prior written consent;
• Reverse engineer, decompile, or disassemble any software forming part of the Platform;
• Use the Protogel brand name, logo, or trademarks in any commercial context without written authorisation;
• Frame or mirror the Platform on any other website without prior written consent.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the applicable legal framework under which the Platform operates. The parties agree to attempt to resolve any dispute through good-faith negotiation before resorting to formal legal proceedings.

Protogel serves players primarily in Malaysia. Malaysian players should note that online gambling laws in Malaysia are subject to regulatory evolution, and it is the sole responsibility of each User to determine whether their participation on the Platform is lawful under the laws and regulations applicable to them in their specific jurisdiction.

Protogel reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, we will make reasonable efforts to notify registered Users via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will be revised to reflect the effective date of any changes.

Your continued use of the Platform after any amendment becomes effective constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you should cease using the Platform and may request account closure by contacting the support team.

Protogel recommends that Users review these Terms periodically to stay informed of any updates. Historical versions of these Terms are available upon written request to our support team.

If you have any questions, concerns, or complaints relating to these Terms and Conditions, you may contact Protogel through the following channels:

When contacting us regarding a Terms-related matter, please include your registered account username or email address, a clear description of your query or complaint, and any relevant documentation or screenshots where applicable.